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Warranty, Shipping & Returns2018-10-01T11:53:08+00:00

Shop With Confidence

Our Henriksen Amplifiers’ Warranty

All Henriksen products sold in the United States are covered by a 2-year factory warranty covering parts and labor. If your amplifier needs repair within 90 days of purchase, we will ship you an advance replacement unit when possible, otherwise we will send a shipping return label at no charge. Past the first 90 days, there is a flat service fee of $69 which covers the cost of shipping both directions and a return label will be emailed directly to you. This service fee will also cover most out-of-warranty repairs once the 2-year warranty has expired, so please contact us for details if your amplifier ever needs service regardless of its age, we will be happy help! Turnaround times can vary, but we try to keep them at 3-5 business days.

For amplifiers purchased outside the United States, please refer to the retailer from which the amplifier was purchased for their warranty policy.

Returns Policy

Our products have a 7 day trial/return policy. The purchaser can ship the product back to us within seven days of receipt and get a full refund, minus the shipping charges. The product must be received in the same new condition and packaging that it was shipped or charges may apply. The purchaser is responsible for all shipping costs in both directions.

Shipping

Most items are available to ship within 24 hours of ordering. We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

To register you Henriksen product, please email a copy of your receipt and your serial number.