Buy With Confidence! Industry-leading warranty and service policy.
90 Day Advanced Replacement – If your amplifier malfunctions in the first 90 days, Henriksen will simply ship a brand new replacement at NO COST with a return label for the defective amp included*.
5 Year Factory Warranty – Henriksen Amplifiers offers a 5-Year Warranty for products manufactured and purchased in the United States.* Henriksen, Inc. warrants that the product is free from defects in materials and workmanship. If this product does not function properly Henriksen, Inc. will either repair the original product or replace the product with one that is functionally equivalent. For warranty service there is a very low flat rate charged to cover shipping in both directions.
Out-of-Warranty Factory Service – We pride ourselves on taking care of our customers, even long after purchases are made. Our service fees are flat-rates which INCLUDE SHIPPING BOTH WAYS and cover nearly all repair costs. If something is ever wrong with your amplifier past the warranty period, we can take care of it here at the factory for less than most techs charge in diagnostic bench fees.
Products purchased directly from Henriksen Amplifiers automatically have their warranty registered. For products purchased in the Unites States from an authorized Henriksen dealer, please register your warranty at https://www.henriksenamplifiers.com/register/ Products must be registered within 30 days of purchase.
To start a warranty claim please send a warranty request to firstname.lastname@example.org or call 1-888-JAZZAMP (1-888-529-9267) option #2,
*Warranty is non-transferable, and is for new amplifiers purchased directly from Henriksen Amplifiers or from authorized Henriksen dealers in the United States only. For amplifiers purchased outside the United States, please refer to the retailer from which the amplifier was purchased for their warranty policy.
*Advanced replacement products may be delayed if inventory is not available, they do go to the top of the list and time delayed does not count against any warranty period.
*This warranty will be voided by misuse, improper physical environment, accident or improper maintenance.
*90 days after date of purchase the Henriksen Amplifiers Limited Lifetime Warranty does not cover shipping to and from a designated repair facility. Henriksen will charge a small flat-rate fee to cover shipping both directions in the event a repair is necessary.
*Henriksen Amplifiers is at no time responsible for shipping outside of the United States.
Our products have a 30 day trial/return policy. The purchaser can ship the product back to us within 30 days of receipt and get a full refund. The product must be received in the same new condition and packaging that it was shipped or charges may apply.
Most items are available to ship within 48 hours of ordering. We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.